Frequently Asked Questions
Everything you need to know about your Juvia’s Place favorites.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
Due to the nature of our products and for hygiene reasons, we do not offer returns or exchanges. If you receive a damaged or defective item, please contact our support team within 14 days of delivery.
Are Juvia’s Place products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which foundation shade is right for me?
We recommend using our online Shade Finder tool or viewing our shade comparison swatches available on each product page to find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Sezzle.